Shipping policy

Thank you for shopping with Lunera Fashion! We’re excited to deliver your favorite fashion pieces straight to your door. Below you’ll find all the details regarding our shipping process.

1. Shipping Locations

We offer worldwide shipping including:

  • The Netherlands

  • All countries in Europe

  • Major international destinations such as the United States, Canada, the UK, Australia, and more.

2. Shipping Costs

✅ Free Shipping on all orders — no minimum purchase required.
There are no hidden fees or extra handling charges.

3. Order Processing Time

All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed the next business day.

4. Estimated Delivery Times

  • Netherlands & Europe: 4–6 business days

  • International (Outside Europe): 6–10 business days

Please note that delivery times may vary slightly depending on your local carrier, customs processing, or peak shopping periods.

5. Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number.
You can track your package directly via our shipping partner’s website or through the Track & Trace page on our site.

6. Delayed or Lost Packages

If your order is delayed or hasn't arrived within the estimated time:

  • First, check the tracking link provided in your email.

  • If no update is available or your package is marked as lost, please contact us at info@lunerafashion.com.
    We'll investigate the issue and offer a free replacement or a full refund if necessary.

7. Customs, Duties & Taxes

For international shipments outside the EU, your order may be subject to import duties or taxes.
These fees are determined by your local customs authority and are not included in your purchase price.

8. Address Errors & Undeliverable Packages

Please ensure your shipping address is complete and accurate at checkout.
If a package is returned to us due to an incorrect address, we can reship it—but additional shipping costs may apply.

Need Help?

If you have any questions about your order or shipping status, feel free to reach out:

📧 Email: info@lunerafashion.com
📞 Phone: +31611111121